Shipping policy

Shipping Policy for Alenabix

Effective Date: April 2026

Thank you for shopping with Alenabix. This Shipping Policy outlines how orders are processed, shipped, and delivered.

1. Order Processing Time

All orders are processed within 1–3 business days after payment is received.

  • Orders are not processed or shipped on weekends or public holidays

  • In cases of high order volume, processing times may be slightly delayed

2. Shipping Times

As a dropshipping business, we work with international suppliers to fulfill orders.

Estimated delivery times:

  • United States: 7–15 business days

  • Canada: 10–20 business days

  • United Kingdom: 7–15 business days

  • Other International Locations: 10–25 business days

Please note that these are estimates and not guaranteed delivery times.

3. Shipping Costs

  • Shipping fees are calculated at checkout unless otherwise stated

  • Free shipping promotions may be offered from time to time

4. Order Tracking

  • Once your order has been shipped, you will receive a tracking number via email

  • Tracking updates may take a few days to reflect depending on the carrier

5. Delays and External Factors

Alenabix is not responsible for delays caused by:

  • Customs clearance processes

  • Postal service disruptions

  • Weather conditions or unforeseen circumstances

6. Incorrect Address

Customers are responsible for providing accurate shipping information.

  • If an incorrect address is provided, we are not responsible for lost or undelivered packages

  • Orders returned due to incorrect addresses may require additional shipping fees to be resent

7. Lost or Stolen Packages

  • Alenabix is not liable for lost or stolen packages marked as “Delivered” by the carrier

  • If your package is lost in transit, please contact us and we will assist in filing a claim with the shipping provider

8. Customs, Duties, and Taxes

  • International orders may be subject to customs fees, import duties, or taxes

  • These charges are the responsibility of the customer and are not included in the product price or shipping cost

9. Multiple Shipments

As we ship from multiple suppliers:

  • Items in the same order may arrive in separate packages

  • Delivery times for each item may vary

10. Contact Information

If you have any questions regarding your order or shipping, please contact us at:
Email: shop@alenabix.com
Business Name: Alenabix

By placing an order with Alenabix, you agree to the terms outlined in this Shipping Policy.