Terms of service

Terms of Service for Alenabix

Effective Date: April 2026

Welcome to Alenabix. These Terms of Service (“Terms”) govern your use of our website and services. By accessing or purchasing from Alenabix, you agree to be bound by these Terms.

1. General Information

Alenabix is an online store providing products to customers internationally. By using our website, you confirm that you are at least the age of majority in your jurisdiction or have permission from a guardian.

2. Products and Services

We strive to ensure all product descriptions, images, and prices are accurate. However, we do not guarantee that all information is error-free, complete, or current.

We reserve the right to:

  • Modify or discontinue products without notice
  • Limit quantities of any products or services
  • Refuse service to anyone for any reason at any time

3. Orders and Payments

All orders are subject to acceptance and availability.

  • Prices are listed in USD
  • Payment must be made in full before order processing
  • We reserve the right to cancel or refuse any order suspected of fraud or unauthorized activity

4. Shipping and Delivery

We aim to process and ship orders within an acceptable time frame

  • Delivery times may vary depending on location (e.g., USA, Canada, UK)
  • We are not responsible for delays caused by shipping carriers or customs
  • Customers are responsible for providing accurate shipping information

5. Returns and Refunds

Please refer to our Return Policy for details.

  • Items must be returned in original condition within 14 calendar days
  • Refunds are processed once items are received and inspected
  • Shipping fees are non-refundable unless the item is defective or incorrect

6. Dropshipping Policy

Alenabix operates as a dropshipping business. This means that:

  • Products are sourced from third-party suppliers and shipped directly to customers
  • We do not physically stock all items listed on our website
  • Shipping times may vary depending on supplier location and demand
  • In rare cases, items may become unavailable after purchase due to supplier stock issues

By placing an order, you acknowledge and accept that fulfillment is handled by third-party suppliers and that slight variations in packaging, branding, or shipping origin may occur.

7. Intellectual Property

All content on this site, including logos, images, and text, is the property of Alenabix and may not be used without permission.

8. User Conduct

You agree not to:

  • Use the website for unlawful purposes
  • Attempt to hack, disrupt, or misuse the website
  • Provide false or misleading information

9. Chargebacks and Payment Disputes

By completing a purchase with Alenabix, you agree to contact us first to resolve any issues before initiating a chargeback or dispute with your payment provider.

  • Filing a chargeback without first attempting to resolve the issue with us may be considered a breach of these Terms
  • We reserve the right to provide proof of transaction, delivery confirmation, and customer communication to payment processors in response to disputes
  • Fraudulent or abusive chargebacks may result in refusal of future service

10. Limitation of Liability

Alenabix shall not be liable for any direct, indirect, incidental, or consequential damages resulting from your use of our services or products.

11. Privacy

Your submission of personal information is governed by our Privacy Policy.

12. Changes to Terms

We reserve the right to update or modify these Terms at any time. Changes will take effect immediately upon posting.

13. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of St. Vincent and the Grenadines.

14. Contact Information

For questions about these Terms, please contact us at:
Email: shop@alenabix.com
Business Name: Alenabix

By using our website, you acknowledge that you have read and agree to these Terms of Service